Before you ask: yes, my résumé is also available in Microsoft Word (.doc) format. You have to read this and this first, though.

Heather Elise McLean Online Technology Leadership and Web Development

Profile

Strategist, mentor and leader with fifteen years of experience in web-enabled and mobile technologies. First class analysis, development and design expertise with e-commerce, payment processing, and customer relationship management applications.

Objective

To find a position where I can exercise my technical acumen, to provide both strategic and tactical direction for global web properties, and continue to deliver excellent web products on a consistent basis. Preference for fast-paced, commerce-based industries.

Skills

Technical delivery and development support. Strong background in software architecture and development on multiple platforms. Providing support on technological direction for other architects and developers. Performing code reviews.
Team management. Mentoring and professional development of individual team members. Performance evaluations and hiring expertise. Experience with leading small teams of development/quality assurance staff up to ten members.
Product backlog generation and prioritization. Full life cycle stewardship of product initiatives from executive vision to tactical implementation. Agile experience as Product Owner on multiple, simultaneous projects. Managing demand between multiple stakeholders.
SLA and defect management. Ability to make value- and risk-based decisions on maintenance operations and release scheduling. Acting as a key point of contact for stakeholders and clients. Creating non-functional requirement specifications (e.g. performance and monitoring metrics, etc.).
Market and competitive analysis. Making value-based decisions on direction based on market trends, competitor capabilities, and intuition based on years of experience in online industries, especially e-commerce.
Internal and external commitment management. Coordinating projects across multiple teams and departments. Managing vendor evaluations, contracts and relationships.
Requirements gathering and generation. Extracting use cases and user stories from high-level business requirements/goals. Generating requirements where gaps are identified.
Cross-functional team participation. Working with a Scrum Master towards sprint planning activities. Providing just-in-time clarifications for development and quality assurance staff.
Compliance management and enforcement. Knowledge of business process and security standards such as SAS 70, Sarbanes-Oxley, PCI, Payment Application Data, Section 508. Ability to express compliance requirements during backlog generation and prioritize accordingly.

Achievements

Set architectural direction for platform modernization of GameStop's e-commerce properties, including SOA principles and event-driven business processes. Worked hands-on leading a team of developers to deliver on those goals.
Provided technical leadership and recovery for a major platform initiative that was already underway and seriously behind schedule at GameStop. Received the Power Play Customer Experience award for this achievement.
Joined a division-wide software architecture council at RealPage, contributing to the maturation of internal standards and processes for software development.
Directed small-scale implementation of Agile and XP practices at RealPage, dramatically improving intra-team communication and productivity.
Championed the introduction of modern techniques and patterns such as Test-Driven Design (TDD), pair programming, Aspect-oriented Programming (AOP), Model View Controller (MVC), Inversion of Control (IOC), and more, increasing quality of code and lowering cost of maintenance on multiple projects.
Established knowledge share and management processes and tools to retain business and software development knowledge at ThinkCash, stymying a destructive loss of expertise when key team members left the company. Personally contributed several hundred articles to kick-start the project.
Drove the formation of an internal tools team to support internal proprietary and approved COTS development tools at ThinkCash, improving the overall quality of our development processes and reducing turnaround time on defects in tools.
Authored several internal presentations and online training courses for various technologies and practices at ThinkCash on topics ranging from Revision Control Systems (RCS) to Scrum, improving adoption time of new technologies for all products teams.
Created a framework of over 154 classes covered by 106 automated unit test cases to address repeated, inconsistent implementations of solutions to various business problems at RealPage as a self-initiated project.
Served as a technical point of contact for several high-profile, multi-million dollar accounts such as UDR, Southland (7-Eleven), CompUSA, the American Heart Association, and more at various agencies, leveraging a natural talent to express complex technical subjects to non-technical audiences.

Experience

Lead Web Developer, GameStop.com • Grapevine, TX • 2010-2012: Leading development efforts of e-commerce web site's catalog and search architecture as well as the PickUp@Store web-to-store fulfillment project. Mentoring and leadership of development staff.; Acting as Product Owner for e-commerce web sites and managing multiple projects for multiple stakeholders both internal and external to the e-commerce department. Providing implementation direction and support for development staff.
Lead Developer / Architect, RealPage • Carrollton, TX • 2006-2008,2009-2010: Multiple projects for the payment-processing division of a large multi-family housing CRM suite. Coordination of on-site and off-site resources across many disciplines and products ranging from e-commerce to transaction processing to internal tools. Managed service integration with internal and external partners.
Lead Developer / Architect, ThinkCash • Fort Worth, TX • 2008-2009: Applications developer on both external e-commerce projects and internal tools development, coordinating on-shore and off-shore resources in an agile environment.
Senior Web Developer, H.D. Vest • Las Colinas, TX • 2005: Web developer specializing in user interfaces and web standards compliance for the ASP-to-ASP.NET conversion project of an expansive financial extranet.
Senior Developer / Architect, TLC Computers • Arlington, TX • 2003-2005: Multi-disciplinary team member for small retail startup, providing development of internal applications and architecture/maintenance of corporate IT infrastructure.
Lead Web Developer / Architect, Optymize • Plano, TX • 2001-2003: Lead developer and technology advisor for a small marketing firm, providing technical direction and implementation for client projects.
Senior Web Developer, Stonebridge Technologies • Dallas, TX • 2000-2001: Web developer focusing on integration of technology and design between autonomous departments for external clients.
Senior Web Developer, Parkland Health & Hospital System • Dallas, TX • 2000: Web developer for the hospital's intranet web sites, servicing several internal departments.
Senior Web Developer, Beckett Interactive • Dallas, TX • 1999-2000: One of two web developers tasked with the creation of the ground up of a brand new e-commerce platform facilitating transactions between external vendors and customers.
Senior Web Developer, Phones For All • Addison, TX • 1999: Member of a small team of web developers focusing on internal applications centered around business operations, customer provisioning, and vendor relationship management.
Senior Web Developer, Integer • Dallas, TX • 1999: Web developer for mid-sized marketing firm focusing on cross-browser compatibility, client-side scripting, and web user interfaces for multi-million dollar accounts.
Junior Web Developer, VarTec Telecom • Lancaster, TX • 1998-1999: One of two web developers assigned to VarTec’s intranet and internet web presences, developing and maintaining applications for both internal and external customers.
Quality Assurance, Over the Moon Productions • Hurst, TX • 1998: Deep integration testing of multimedia center software, focusing on compatibility with DVD titles and Windows operating system.
Junior Web Developer, BestFares.com • Arlington, TX • 1997-1998: One of two web developers assigned to the Bestfares.com project, an online magazine for promoting discount travel programs and promotions.

References

See my profile on LinkedIn for recommendations. Direct-contact references available upon request.

http://www.linkedin.com/in/heathermclean

Keywords

Architecture: AOP, Aspect Oriented Programming, BDD, Behavior Driven Design, DDD, Dependency Injection, Domain Driven Design, EAI, Enterprise Application Integration, IOC, MVC, MVP, MVVM, Service Oriented Architecture, SOA, TDD, Test Driven Design
Industry: E-commerce, Entertainment Software, Financial, Healthcare, Marketing/advertising, Multi-family housing, Telecom
Management: Career Development, Coaching, Hiring, Leadership, Mentoring, Performance Evaluation, Product Owner, Project Management
Methodology: Agile, Automated Testing, CI, Continuous Integration, Documentation, Extreme Programming, Iterative Development, Pair Programming, PCI-DSS, Scrum, SDLC, Software Development Life Cycle, SAS 70, Section 508, SOX, UML, Unit Testing, XP
Platforms: Apache, ASP, ASP.NET, Commerce Server, Endeca, IIS, iOS, Java, JSP, Linux, Mac OS X, .NET, Tomcat, Web
Technology: ActiveX, AJAX, C++, C#, CIL, CLI, CLR, COM, Common Language Runtime, CSS, DHTML, DLR, Dynamic Language Runtime, Enterprise Service Bus, ESB, HTML, JavaScript, JScript, JSON, Messaging, Mono Framework, MSIL, .NET Framework, .NET 1.1, .NET 2.0, .NET 3.0 .NET 3.5, PHP, REST, Silverlight, SOAP, SQL, Subversion, TFS, T-SQL, VB6, VB.NET, VBScript, VSS, WCF, Web Services, Windows, Windows Forms, WinForms, Windows Presentation Foundation, WPF, Windows Workflow Foundation, WWF, XAML, XHTML, XML, XML-RPC, XSL