Before you ask: yes, my résumé is also available in Microsoft Word (.doc) format. You have to read this and this first, though.

Heather Elise McLean User Experience Development and Leadership

Profile

Developer, strategist, mentor and leader with fifteen years of experience in web-enabled, mobile, and desktop technologies. First class analysis, development and design expertise with e-commerce, payment processing, and customer relationship management applications, maximizing customer and business value through usability and experience.

Objective

To find a position where I can exercise my technical and creative acumen, to provide both strategic and tactical direction for global web properties, and continue to deliver excellent web product designs on a consistent basis. Preference for fast-paced, commerce-based industries.

Skills

Creative and technical delivery. Strong background in user interfaces on multiple platforms and media. Ability to translate product designs into functional user interactions and information architecture. Providing support on technological direction for interface developers.
Interaction design. Ability to create user interfaces from concept to design with wireframes, prototypes, site maps, storyboards, and other design artifacts.
Market and competitive analysis. Making value-based decisions on direction based on market trends, competitor capabilities, and intuition based on years of experience in online industries, especially e-commerce.
Team management. Mentoring and professional development of individual team members. Performance evaluations and hiring expertise. Experience with leading small teams of development/quality assurance staff up to ten members in on-shore, off-shore, and mixed scenarios.
Client management. Full life cycle stewardship of product initiatives from executive vision to tactical implementation. Agile experience as a contributor and leader on multiple, simultaneous projects. Managing demand between multiple stakeholders. Acting as a key point of contact for stakeholders and clients.
Internal and external commitment management. Coordinating projects across multiple teams and departments. Managing vendor evaluations, contracts and relationships.
Requirements gathering and generation. Extracting use cases and user stories from high-level business requirements/goals. Generating requirements where gaps are identified.
Compliance management and enforcement. Knowledge of business process and security standards such as SAS 70, Sarbanes-Oxley, PCI, Payment Application Data, Section 508. Ability to express compliance requirements in relation to user interaction.

Achievements

Set architectural direction for platform modernization of GameStop's e-commerce properties, including new user interfaces architected with an MVC pattern and AJAX. Also provided back-end support of SOA principles and event-driven business processes. Worked hands-on leading a team of developers to deliver on those goals.
Provided technical leadership and recovery for a major content management initiative that was already underway and seriously behind schedule at GameStop. Received the Power Play Customer Experience award for this achievement.
Joined a division-wide software architecture council at RealPage, contributing to the maturation of internal standards and processes for software development.
Directed small-scale implementation of Agile and XP practices at RealPage, dramatically improving intra-team communication and productivity.
Championed the introduction of modern techniques and patterns such as Test-Driven Design (TDD), pair programming, Aspect-oriented Programming (AOP), Model View Controller (MVC), Inversion of Control (IOC), and more, increasing quality of code and lowering cost of maintenance on multiple projects.
Established knowledge share and management processes and tools to retain business and software development knowledge at ThinkCash, stymying a destructive loss of expertise when key team members left the company. Personally contributed several hundred articles to kick-start the project.
Drove the formation of an internal tools team to support internal proprietary and approved COTS development tools at ThinkCash, improving the overall quality of our development processes and reducing turnaround time on defects in tools.
Authored several internal presentations and online training courses for various technologies and practices at ThinkCash on topics ranging from Revision Control Systems (RCS) to Scrum, improving adoption time of new technologies for all products teams.
Created a framework of reusable software objects and automated unit test cases to address repeated, inconsistent implementations of solutions to various business problems at RealPage as a self-initiated project.
Served as a technical point of contact for several high-profile, multi-million dollar accounts such as UDR, Southland (7-Eleven), CompUSA, the American Heart Association, and more at various agencies, leveraging a natural talent to express complex technical subjects to non-technical audiences.

Experience

Lead Web Developer, GameStop.com • Grapevine, TX • 2010-2012: Leading development efforts of e-commerce web site's catalog and search features as well as the PickUp@Store web-to-store fulfillment project. Mentoring and leadership of development staff. Managing multiple projects for stakeholders both internal and external to the e-commerce department. Providing implementation direction and support for development staff.
Lead Web Developer, RealPage • Carrollton, TX • 2006-2008,2009-2010: Multiple projects for the marketing and payment-processing divisions of a large multi-family housing CRM suite. Coordination of on-site and off-site resources across many disciplines and products ranging from e-commerce to transaction processing to internal tools. Developed content management tools for clients to use with industry-standard data housed in the CRM tool.
Lead Web Developer, ThinkCash • Fort Worth, TX • 2008-2009: Applications developer on both external e-commerce projects and internal tools development, coordinating on-shore and off-shore resources in an agile environment.
Senior Web Developer, H.D. Vest • Las Colinas, TX • 2005: Web developer specializing in user interfaces and web standards compliance for the ASP-to-ASP.NET conversion project of an expansive financial extranet.
Senior Developer / Engineer, TLC Computers • Arlington, TX • 2003-2005: Multi-disciplinary team member for small retail startup, providing development of internal applications and architecture/maintenance of corporate IT infrastructure.
Lead Web Developer, Optymize • Plano, TX • 2001-2003: Lead developer and technology advisor for a small marketing firm, providing technical direction and implementation for client projects.
Senior Web Developer, Stonebridge Technologies • Dallas, TX • 2000-2001: Web developer focusing on integration of technology and design between autonomous departments for external clients.
Senior Web Developer, Parkland Health & Hospital System • Dallas, TX • 2000: Web developer for the hospital's intranet web sites, servicing several internal departments.
Senior Web Developer, Beckett Interactive • Dallas, TX • 1999-2000: One of two web developers tasked with the creation of the ground up of a brand new e-commerce platform facilitating transactions between external vendors and customers.
Senior Web Developer, Phones For All • Addison, TX • 1999: Member of a small team of web developers focusing on internal applications centered around business operations, customer provisioning, and vendor relationship management.
Senior Web Developer, Integer • Dallas, TX • 1999: Web developer for mid-sized marketing firm focusing on cross-browser compatibility, client-side scripting, and web user interfaces for high profile accounts.
Junior Web Developer, VarTec Telecom • Lancaster, TX • 1998-1999: Web developer assigned to VarTec's intranet and internet web presences, developing and maintaining web sites for both internal and external customers.
Quality Assurance, Over the Moon Productions • Hurst, TX • 1998: Deep integration testing of multimedia center software, focusing on compatibility with DVD titles and Windows operating system.
Junior Web Developer, BestFares.com • Arlington, TX • 1997-1998: Developed web pages for an online magazine promoting discount travel programs and promotions.

References

See my profile on LinkedIn for recommendations. Direct-contact references available upon request.

http://www.linkedin.com/in/heathermclean

Keywords

Architecture: Aspect Oriented Programming (AOP), Behavior Driven Design (BDD), Domain Driven Design (DDD), MVC, MVP, MVVM, Service Oriented Architecture (SOA), Test Driven Design (TDD)
Industry: E-commerce, Entertainment Software, Financial, Healthcare, Marketing/advertising, Multi-family housing, Telecom
Management: Career Development, Coaching, Hiring, Leadership, Mentoring, Performance Evaluation, Product Owner, Project Management
Methodology: Agile, Automated Testing, Continuous Integration (CI), Documentation, Iterative Development, Pair Programming, PCI-DSS, Scrum, SAS 70, Section 508, SOX, UML
Platforms: Apache, ASP, ASP.NET, IIS, iOS, Java, JSP, Linux, Mac OS X, Mobile, .NET, Web
Technology: AJAX, C#, CSS, DHTML, HTML, JavaScript, JScript, JSON, PHP, REST, Silverlight, SOAP, SQL, Subversion, TFS, T-SQL, VBScript, VSS, WCF, Web Services, Windows, Windows Forms, WinForms, Windows Presentation Foundation (WPF), XAML, XHTML, XML, XML-RPC, XSL